Support
Need help with Faltera? The fastest way to reach us is email — we read every message.
CONTACT
support@faltera.appFREQUENTLY ASKED QUESTIONS
- How do I delete my data?
- Faltera does not use accounts, so there is no personal profile to delete. Analytics and crash data are tied to your device's advertising identifier, not to your identity. To request deletion of data associated with your device, email us with your device platform (iOS or Android) and roughly when you last played, and we'll process the request.
- How do I report a bug?
- Email us a short description of what happened, what you expected instead, your device model, and your OS version. A screenshot or screen recording helps a lot if you can attach one.
- How do I turn off sound or haptics?
- Open Settings from the Home screen — sound and haptics each have their own toggle.
- The rewarded ad for a revive isn't showing. What do I do?
- Ad availability can vary by region and network conditions. If this keeps happening, email us your device platform and OS version so we can look into it.